Context [/openboxes] startup failed due to previous errors

troubleshooting
1

OS: Windows Server 2022
DB: MySQL
Memory: 8GB

catalina.2022-11-15.log: Nov 15, 2022 11:05:14 AM org.apache.catalina.startup.VersionLoggerListener log - Pastebin.com
tomcat7-stderr.2022-11-15.log: 2022-11-15 11:05:13 Apache Commons Daemon procrun stderr initialized.Nov 15, - Pastebin.com
tomcat7-stdout.2022-11-15.log: (in reply below)

I previously noticed errors along the lines of being out of memory, so I increased the initial and maximum memory pools to 3072MB (up from 128MB and 256MB, respectively).

Not sure what to try next…

2

tomcat7-stdout.2022-11-15.log: 2022-11-15 11:05:13 Apache Commons Daemon procrun stdout initialized.Using c - Pastebin.com

3

Looks like it’s an issue with permgen not heap.

Caused by: java.lang.OutOfMemoryError: PermGen space
    at java.lang.ClassLoader.defineClass1(Native Method)
    at java.lang.ClassLoader.defineClass(Unknown Source)
    at net.sf.cglib.core.ReflectUtils.defineClass(ReflectUtils.java:384)
    at net.sf.cglib.core.AbstractClassGenerator.create(AbstractClassGenerator.java:219)
    at net.sf.cglib.proxy.Enhancer.createHelper(Enhancer.java:377)
    at net.sf.cglib.proxy.Enhancer.create(Enhancer.java:285)

To increase the perm size, edit the following line in tomcat.service

Environment='CATALINA_OPTS=-Xms1024m -Xmx1024m -XX:MaxPermSize=128m -server -XX:+UseParallelGC'

MaxPermSize is 64m by default. Increase it to 128m or 256m.

See documentation

4

Sorry. You’re using Windows, so you’ll need to edit MaxPermSize from the Windows Service UI.

https://stackoverflow.com/questions/52757958/increase-permgen-space-tomcat7-windows-service

5

This worked! I’m finally at the login screen.

New issue (not sure if a new thread needs to be created):
image

There are no results for reCAPTCHA anywhere on community.openboxes.com and docs.openboxes.com, so not sure what to do next…

6

That’s odd. reCAPTCHA is disabled by default. Did you copy all the config properties into openboxes-config.properties and/or openboxes-config.groovy?

7

What additional config properties are available? I only copied the database connection ones as outlined in Configuration - OpenBoxes.

8

Ok, that’s weird. Ignore my previous comment / question then.

Can you add this line to

openboxes.signup.recaptcha.enabled = false

to

file:C:\Windows\ServiceProfiles\LocalService/.grails/openboxes-config.groovy

It must go in openboxes-config.groovy and not openboxes-config.properties as boolean values aren’t handled properly in .properties files.

If that doesn’t work, then we can create a ticket and I’ll investigate further.

What version of OpenBoxes are you using?

9

I created a plain text file (.groovy extension, not .txt or anything else) called openboxes-config.groovy with that single line in it. Restarted Tomcat, waited a few minutes for everything to come back to life, and it’s still saying reCAPTCHA isn’t configured.

This is OpenBoxes 0.8.20.

10

Can you post the log files to pastebin again? I think the stdout and stderr should be enough.

11

I just had a chance to investigate the issue and it looks like it’s a bug. I’ll try to get a fix out for this in the next few days.

In the meantime you can create new users through the User Management feature.

image
image1920×983 162 KB

12

Ah, there’s a default username and password. I’m in! Thanks.

13

Doh. I should have mentioned that. :cry:

14

No worries. I suppose it should be mentioned in the installation guide (Getting Started - OpenBoxes) rather than only in the developer guide (Getting Started - OpenBoxes), unless I missed it elsewhere.

1 Like
15

I’ve added tickets for the two issues

16

Awesome. The support here has been great.